Why is My5 Not Working in Canada? [Complete Guide]

  • Chris Mack by Chris Mack
  • Last updated: September 30, 2022
  • 0
Why is My5 Not Working in Canada? [Complete Guide]

We have heard people asking, why is My5 not working in Canada. Well, there can be several reasons why My5 is not working. Maybe there is a technical problem or the My5 app is under maintenance.

The best part is that finally, we have come up with the solution to this most irritating problem. To find out what is it, you need to read out this comprehensive guide till the end.

My5 not opening is the most frequent problem users encounter in Canada. This can be very annoying because it frequently gets stuck for many hours. But don’t you worry and read this guide till the end to find out the quick solution if Channel 5 not working at your end.

Channel 5 is a British streaming channel having an extensive collection of movies and TV shows. You can watch popular shows like The Blacklist, Million Pounds, and Lie With Me in its library.

Sadly, Channel 5 is not available in Canada due to geo-restrictions. However, with a premium VPN service like ExpressVPN, you can easily bypass the geo-restriction barriers and watch Channel 5 in Canada.

During streaming your favorite content, you may encounter errors like, unfortunately, my5 has stopped. Well, let’s find out a quick solution to this error!

How To Fix My5 Not Working in Canada? [Quick Fixes]

Are you wondering why is My5 not working? Nothing is worse for those who frequently watch their favorite shows on My5 than finding that Channel 5 app is not working.

The Channel 5 catch-up app’s starting issue, which essentially puts the Channel app into a dormant status and forcibly quits it immediately, is the most common cause of the error in Canada.

Here are some of the errors that users face while streaming Channel 5:

How To Fix Black Screen Issue on My5 in Canada?

It is one of the most common problems with the Android OS. The typical behavior when launching an app is to see a brief period of black screen time before the app fails, with or without an error message.


A black screen is displayed on the My5 app.

You can follow these steps to fix the black screen error issue on your My5:

  • On your phone, select the recent apps option by pressing the first left button. The malfunctioning app is then closed. Reopen the app now. It might operate normally.
  • Try hard to restart your Android device. Pressing and holding down the “Home” and “Power” buttons at the same time for up to 10 seconds is required. After then, release the buttons, and keep holding down “Power” until the screen turns on. You can now attempt to launch the app; it could work as intended.
  • If none of the suggestions above work, you can wait until your phone switches off automatically when the battery is low. Charge the device after that, and then turn it on. Afterward, it might work.

How To Fix Login Error on My5?

When a login error occurs, most of us think that is My5 down. Well, there can be several reasons why the error is occurring.


You can not log in to your account due to this error.

If you are experiencing login or account-related issues, please follow the procedures below.

  • The login/account problem can be due to Channel 5 server being down. Please try again after a short while.
  • Your wifi or mobile data connection isn’t working properly. Please check your data connection.
  • You might be logging in with the wrong credentials. Please be careful to enter accurate details.
  • Check the service’s availability by visiting its official website if you’re checking in using a third-party social network, such as Facebook, Twitter, or Google.

How To Fix My5 Notifications Error?

Want to get notifications from Channel 5 and getting the error? Well, do not worry.

Follow these steps to fix the My5 notifications error:

  • You may verify whether notifications are enabled or not by going to your Apps-> My5 -> Notifications. Please make it available if it isn’t already.
  • Recheck to ensure you haven’t unintentionally silenced the app notification sounds if you don’t hear any notification alert sound.

My5 not working in Canada with VPN? Try these Easy Fixes

If you were using a VPN to watch My5 in Canada and it stopped working, it means that My5 was able to ban the IP address that your VPN provided.

This occurred due to your VPN’s inability to keep up with My5’s VPN blocking strategies. Always use the best VPN for streaming to unblock the geo-restricted content with ease.

You can follow these easy fixes to make your VPN work with Channel 5 and continue streaming:

  • Delete Cookies
  • Change to a different UK server
  • Upgrade to a better VPN service

Note: VPNs are completely legal to stream your favorite shows and movies on streaming platforms.

Why Is My5 Not Working On My Device?

The Channel 5 app is compatible with several devices. You can use the following devices to watch the best shows or movies on Channel 5:

iOS Devices Android Devices
Smart TV PS3/PS4
MAC Windows 10
Apple TV Xbox One
Roku Amazon Fire TV

However, sometimes you may face some issues while using My5 on these devices. In the next section, we have discussed easy steps that will let you fix channel 5 not working on particular devices.

Why is My5 Not Working on my Smart TV?

Most of us wonder why My5 not working on Smart TV. Well, there can be different reasons for this. Maybe your TV is not connected to the Wifi network or your device is running at older software of the TV’s OS.

You can follow these steps to fix the error of Channel 5 catch-up on Smart TV:

1. Check your internet connection:  You need a constant and stable network to watch your favorite content. Check your internet speed.

2. Update the My5 application: Updates typically include new features while improving upon earlier versions of the application.

  • Visit the TV’s designated application store.
  • Look up the My5 application.
  • Identify any latest updates that are available and install them.

3. Update your Smart TV software: The TV software can occasionally get outdated and stop supporting newer applications and application updates. If there is a software update available in this situation, you should try to install it.

  • Go to your Smart TV’s home page.
  • Look for the settings icon, then pick it.
  • Next, access the device’s settings or just look for any available software updates.
  • Install it if one is available.

4. Clear Cache: Applications can occasionally become slower due to the cache’s excessive burden. To resolve these application-related problems, this load needs to be regularly deleted.

  • Go to your smart TV’s home page.
  • Find the settings icon, then choose it.
  • Next, look through the list of apps and choose the My5 application.
  • There are options to Clear Data and Clear Cache under Storage Settings. Select the option to clear the cache now.
  • Reopen the application after that, then try watching something.

5. Check device compatibility: It’s possible that your device is incompatible with the application if you can’t even find the My5 app in the app store on it.

6. Check your device’s date and time: You can experience issues with the app due to anything as simple as your device’s date and time settings.

  • From the home screen of your smart TV, go to settings.
  • Look for the time and date settings.
  • If you previously set it manually, switch it to automatic mode so it can recognize your location and change the date and time appropriately.

7. Check if the servers of My5 are down: The servers that receive a lot of traffic (people accessing the website) occasionally crash or are undergoing routine maintenance. You would therefore be unable to access or watch the material from My5 during these times.

8. Contact the My5 help center: The My5 Help Center is divided into several sections, including critical alerts and hot subjects. Additionally, you can look for questions that you yourself wish to be answered.

How To Fix My5 Not Working On Laptop?

Here are the steps you can take if your My5 is not working on your laptop.

1. Update your browser: Open Chrome and click on three dots. Now select the Help option and click the Google Chrome Information option.

It will immediately check to see if any updates are available and open a popup with information about the version of Chrome you have installed. If so, the browser will update automatically and prompt you to restart it after it is finished.

2. Download Android Emulator: Android emulator software enables laptop users to run Android apps like Channel 5 on their devices. These emulators enable you to run Channel 5 on your computer and create an Android virtual environment on your laptop.

Download the Android Emulator on your device or update it to fix the error and enjoy watching the best shows on Channel 5.

How To Fix My5 Not Working On Amazon Fire TV Stick?

You can watch countless movies online with the Amazon Fire TV Stick in Canada. You may also use your preferred music streaming service to watch TV programs.

Update the app to the most recent version as soon as My5 stops operating on your Amazon Fire TV Stick.

Still don’t know why is My5 app not working on Amazon Fire TV Stick, then follow these steps:

  • Clear app cache.
  • Uninstall the app and install it again.
  • After this, restart your Amazon Fire TV Stick.
  • When the device is restarted, press & hold the Play/Pause buttons simultaneously for 10 seconds. Your My5 app may work now.

If the above process fails, you must contact the Amazon Fire TV Stick or customer care support.


If the My5 app is not loading on your Samsung Smart TV then you must need to update or reinstall the My5 app.

Your device needs to be connected to the internet in order to watch My5 content. The video player will automatically pause if the content cannot be downloaded at the same rate that it is being played. The player’s video buffering will be confirmed by a notification.

When buffering is finished, playback will automatically resume.

Follow these steps to activate My5 on my TV:

  • Tap “Register now” in the bottom-right corner of the Sign-In screen.
  • Fill out all of the mandatory fields.
  • Read the terms and conditions, then agree to them.
  • Click “Submit.”
  • Fill out the mandatory fields on the right side of the screen.
  • Read the terms and conditions, then agree to them.
  • Click on Register.
  • Enjoy streaming.


Channel 5 is an amazing streaming platform with an extensive collection. However, due to geo-restrictions, you can not access it in Canada. A VPN service helps you watch Channel 5 and other UK-based channels like Sky Sports and Channel 4 in Canada.

Due to numerous hiccups and bugs, the Channel 5 user experience is far from ideal and frequently drives viewers crazy. We have addressed the most typical issues for you related to My5 not working in Canada.

We hope that this information will assist you in resolving the Channel 5 not working issue. If you still have questions after reading the manual, contact us!


Chris Mack

Chris Mack

Chris is a technology and entertainment writer whose main interests revolve around the art of writing and expression. He loves writing research-based articles in different niches and translating his thoughts into words that inspire others.

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