Trying to watch Mandalorian or Mulan but Disney Plus is not working? Well, that is an indication of something wrong with either your account, device, or your VPN. Don’t worry! we’ve got you covered, as we have discussed all the major errors with their easy solutions and the minor ones as well in this article.
There can be numerous reasons why you might not be able to connect to the service. Either the service app or website would have crashed, which is a common thing and you may have experienced it with other streaming services like Netflix or Hulu as well. Another reason can be the unstable network connection that is not providing you proper bandwidth.
Nevertheless, there is a particular Disney Plus error code that makes it quite easy to identify and resolve your issues and enjoy streaming.
Anyhow, if you have faced any issues while using Disney Plus then follow this guide to see how you can resolve those issues.
Disney+ Not Working – Basic Troubleshooting
If your Disney Plus is not working, you may run the basic troubleshooting to identify the problems. Usually, the problems encountered by Disney Plus are the result of a few basic glitches linked to internet connectivity, or its speed. Also, the app, the web player (Chrome, Firefox), or the issues with Disney’s servers.
You can follow these basic troubleshooting methods to fix Disney Plus when it’s not working for you;
- Restart your device on which you are using Disney Plus
- Restart your internet device (modem, router, etc.)
- Change the direction of the router antenna or the location of the device
- Connect your streaming device to your internet device via a wire.
- Update the Disney Plus app
- Reinstall the Disney Plus app after clearing out the cache
- Check and Update your streaming device
While these are just a few random ways to erase the unknown problem, if a Disney Plus error code is listed, you can use that directly to get to the root and resolve it. We have shared all errors and the problems lying underneath those codes in this blog.
How to fix Disney Plus ‘Unable to Connect’ Error
The Disney+ unable to connect error usually occurs when the site’s traffic is extremely heavy, preventing the servers from working correctly and hence resulting in a crash. The issue resolves when the massive traffic hours pass or the server capacity increases.
Two messages will appear on your screen indicating the error; there seems to be an issue connecting to the Disney+ service. Preventing the use of Disney Plus during rush hour can be a temporary solution. Other methods can be adopted to ensure connectivity even at peak hours, so you don’t have to wait.
- Log out of your account and close the site window.
- Re-open the application and log back in.
- Make sure your internet connection is functional if the issue persists.
How to fix “Sorry, Disney+ is not available in your region” Issue
You know you have a significant problem on your hand when you see the message “Sorry, Disney+ is not available in your region” on your screen as follows:
Disney Plus is geo-restricted in a lot of countries worldwide, majorly because it has yet to launch there. With the exception of a few like, USA, UK, Australia, Canada, New Zealand, Germany, India, etc. And while the process is slow but steady, Disney+ will be available in Europe and Asian countries like Thailand, Singapore, and Hong Kong by 2021.
Sadly no troubleshooting or error codes will fix this, and you will need a trusted and reliable VPN for Disney Plus to overcome this error. A VPN masks your IP address which tricks the site about your actual location.
Our top VPN recommendation is ExpressVPN because of its exceptional streaming quality and its ability to unlock regionally blocked websites like Disney Plus quickly.
How to fix other Disney+ Streaming Issues
There are many other Disney+ streaming issues that may occur due to a flawed internet connection. There are a large number of error codes that dedicate themselves to the field of a network error.
Disney Plus requires high-speed internet to stream smoothly; for HD content, the connection must exceed 5+ Mbps, and for 4K UHD streaming, a requirement of 25 Mbps minimum needs fulfillment.
Error Codes dedicated to connectivity issues are 24, 29, 42, 43, and 76. Or messages like “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).”
These codes are all linked to your internet speed and connectivity which can be solved through the methods mentioned below;
- Find out the average speed of your internet via internet speed test sites when the error persists on the same device.
- Try relocating your wifi router for better internet signals.
- Remove sources that may alter your wireless network’s strength, like microwave, phone, cordless, etc.
- Disable any other device temporarily that may use up a lot of the bandwidth.
- Switch to a wired Ethernet connection if possible.
- Shut everything down for a minute, your internet, device, wifi router, etc., and restart.
- Try to rule out all the problems from your end first, if despite everything the issue remains, then contact the Disney helpline as the issue may be from their end.
How to fix Disney Plus Error Codes
Apart from the common connectivity issues, a large set of other errors prevent you from having a smooth experience on Disney Plus. These errors may seem vague, ranging from software and hardware issues to account and device issues. But with a little concentration and reading, you can solve them.
When you encounter these errors, you usually view these error codes as numbers, like Disney Plus error 83, 42,73, etc., or with a small message attached to it like, “Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).”
As mentioned above, most of the issues occur due to heavy traffic on the site, and it usually goes away if we refresh the page or reselect the movie you were going to watch.
If the problem persists, then try to log out and then back into your account. This will likely solve the problem.
How to fix Disney Plus Error Code 39
You may come across the Disney+ (Error Code 39) while streaming Disney Plus, that reads as shown in the image below:
The is a rights management code error, and if you are getting this error, then it means that your streaming setup is not providing the secure connection that Disney+ needs. It might also be an indication of any issues with your HDMI cable or your streaming device, which is blocking a secure HDMI handshake. Mostly, you will see this error code 39 while using Xbox One; however, it may also appear with other streaming devices as well.
You can follow the steps below to fix the Disney Plus Error Code 39 and enjoy seamless streaming:
- Reload the video. Sometimes, you may see this error as a one-time error, and it can easily be fixed by refreshing or reloading the video. If the problem persists after reloading, move on to the next step.
- Use a different HDMI port. Try switching the HDMI port and see if it works. If any of the ports work fine and gives a successful handshake, you may resume streaming, and the error code will disappear.
- Try changing your HDMI cable.
- If you are using an Xbox One, you may try restarting the Disney+ application or restarting your Xbox one.
- Change your streaming device. Since this error is mostly associated with an Xbox One, you can try using a different streaming device and check if it works fine.
- If none of the above methods work, then you may proceed by giving your Xbox One a factory reset.
Other Error Codes on Disney+
In addition to the other errors, there are several more errors that you may encounter while streaming Disney Plus; they are as follows:
- Error 4 – A payment issue causes this error. It may occur if your credit card has been expired or if your card is not of the same region as the Disney+ region you’re using.
- Error 9 – Indicates a login problem or a payment issue.
- Error 11 – You will see this error if the content is not available in your region or if your VPN is not working fine.
- Error 13 – This error occurs when you have reached the device limit.
- Error 22, 35, and 36 – These errors may occur if you try to access the restricted content and your VPN stops working.
- Error 25 – An internal error that can be cleared by refreshing or signing out and back in or by contacting the customer support team.
- Error 30 – This shows an issue with the device registration.
- Error 31 – A location issue that mostly occurs if your location services are turned off or if your VPN does not work correctly.
- Error 32 and 87 – Indicates a login issue, which you can clear by checking your billing details or by resetting your password.
- Error 38 – It shows an error with your time settings; ensure that your time settings are set to automatic.
- Error 41 – Traffic overload. It is a rare error that occurs when too many users are trying to watch a show.
- Error 76 – This error occurs when there is an overloading issue on the server.
- Error 86 – This error appears when your account gets blocked or when you breach the terms of service.
Why is Disney Plus not working?
How do I fix my Disney Plus?
Why is Disney Plus not working on the black screen?
Why is my Disney Plus login button not working?
1) First Sign Up and then try logging in.
2) Disable all your browser extensions.
3) Try disabling your VPN client.
4) Try accessing on incognito mode.
5) Reset your router.
6) Use another network.
Why can’t I get Disney Plus on my smart TV?
How to clear cache on Disney Plus?
1) Go to Settings.
2) Open Apps.
3) Click Disney+, then click on Storage.
4) Click on Clear Cache and Clear data.
If your Disney Plus is not working then mostly it indicates a VPN issue, so always use a trusted and paid VPN with strong servers like ExpressVPN. Disney Plus is still new, and these issues are usual in occurrence. However, it is working to counter the minor problems as they board thousands of new subscribers daily.