How to Fix Disney Plus Error Code 39 (Complete Guide of 2022)

How to Fix Disney Plus Error Code 39 (Complete Guide of 2022)

Disney Plus simply works by seamlessly streaming TV shows and movies to your devices, but sometimes issues arise with confusing Error Codes. For instance, you can get the Disney Plus Error Code 39, which is typically related to a problem with digital rights management.

What is Disney Plus Error Code 39? Error Code 39 typically means that your streaming device cannot provide the secure connection that the streaming service needs. You are unable to use Disney+ generally as a result.

Disney+ is a popular streaming platform with an extensive collection of shows and movies like High School Musical, Candy and Light & Magic. You can use this streaming platform on your Xbox, Playstation, Apple TV and Smart TV to enjoy the content to the fullest.

Disney Plus support Error Code 39 may appear when using a gaming console like an Xbox to surf Disney+. Let’s find out what is Error Code 39 on Disney Plus and how to fix it!

How does Disney Plus Error Code 39 Look Like?

Disney Plus Error Code 39 is a rights management code that indicates the streaming provider needs a secure connection but that your streaming set-up cannot provide one. It may be possible that an issue is with your streaming device, HDMI cable, Disney Plus app, or your television may be blocking a secure HDMI handshake.

You will receive the following error message on your screen:

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).

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Error code 39 on Disney Plus!

As we mentioned above that the Disney Plus Error Code 39 on Sony TV or on any other device could result from an unsecured connection. While this issue can definitely be resolved, everything will go well if you use the tips we’ve provided to solve the Disney Plus unexpected error!

You can watch all the latest content on Disney Plus without any errors. You also don’t need to worry about how to change language on Disney Plus, as this streaming platform offers a wide selection of languages to choose from so that each and every person can enjoy the content to its fullest.

What Causes Error Code 39 on Disney Plus?

What does Error Code 39 mean on Disney Plus? The Disney+ users have reported that they encounter Error code 39 while using the streaming platform.

It is confirmed that this error affects various devices, including AppleTV, PC, Android, and iOS. Users have also encountered other errors like Disney Plus Error Code 73 and Disney Plus Error Code 83.

The Disney Plus Error 39 may occur for a variety of reasons:

  • Temporary data is corrupted.
  • The console’s remaining temporary files.
  • Failed to check for copy protection.
  • Restore the factory settings on a smart TV.

Let’s now look at a solution to the Disney+ Error Code and continue to watch Disney Plus outside US!

How Do I Fix Error Code 39 on Disney Plus? (Multiple Ways)

There are several ways to fix Error Code 39 on Disney Plus. If you encountered Disney Plus Error Code 39 on phone or Xbox, then close the app and stop streaming.

The Disney Plus app may need to be restarted, as well as your Xbox One if you are using Windows 10 Xbox app then connect your Xbox One to your PC.

Read the following other ways to fix Disney Plus Error Code 39 and enjoy watching the best Disney Plus shows.

  1. Reload the Video Again
  2. Try Using Different Streaming Devices
  3. Try Using Different HDMI Cable
  4. Try Using Different HDMI Cable
  5. Using an HDMI to HDMI Cable
  6. Try Turning your Television Off and Power Cycling it
  7. Reinstall the Disney+ app
  8. Try Using a Different Television
  9. Delete Video Capture Devices If You Have Installed
  10. Log Out of Your Disney Plus Account From Other Devices
  11. Reset Apple TV / Android TV to Factory Settings
  12. Shut Down your PC Xbox Streaming App
  13. Reset your Xbox to Factory Settings

1) Reload the Video Again

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Reload the video you are watching on Disney Plus to fix the error.

This Error Code could occasionally be the outcome of a chance event. Simply refreshing or reloading the video will restart playback when this happens.

2) Try Using Different Streaming Devices

Disney Plus Error 39 also happened when streaming directly from a smart TV and with other devices. This problem has most frequently occurred when streaming Disney Plus from an Xbox One game console. To see whether it resolves the problem, try a different streaming device.

If you can stream successfully from another device, your Xbox One or the device that generated the Error Code is at fault.

3) Try Using a Different HDMI Port

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Changing your HDMI port will also let you fix Disney Plus Code 39.

Using the streaming device that gave Disney Plus Error Code 39, change the HDMI port on your TV. Check each port to check if any of them works. If either of them functions, the handshake on that port was successful. Your streaming device should continue to work normally as long as it is connected.

4) Try Using Different HDMI Cable

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You can also change your current HDMI cable to fix errors on Disney+.

Try using a different HDMI cable if you have one on hand to see if that solves the issue. Try using a high-quality, undamaged cable that supports HDMI 2.1 and isn’t overly long. Keep a working cable plugged in and use it if you find one.

5) Using an HDMI to HDMI Cable

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Always use an HDMI to HDMI cable to watch Disney+ on your streaming devices.

Error Code 39 can arrises if you’re utilizing an HDMI converter cable of any kind, such as an HDMI to VGA cable. Use a regular HDMI cable having an HDMI connection present on both ends and connect it straight to the port of HDMI on your monitor, TV, or projector.

6) Try Turning your Television Off and Power Cycling it

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Turning off and then restarting your TV will let you bypass the Disney Plus error.

Unplug the television and wait for a little before plugging it back in. If it doesn’t work, try restarting your streaming device and television simultaneously. If it does, you might have to go through it again if the HDMI handshake breaks down again in the future.

7) Reinstall the Disney+ app

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You can reinstall the Disney Plus app!

Remove the Disney Plus app from streaming devices and restart your device. Install the Disney Plus app again to see if the error disappears. You can also check for errors by getting a free trial.

You do not need to worry about how to get Disney Plus free trial, as all the new subscribers on Disney+ get the free trial.

8) Try Using a Different Television

Use another TV to see if this error also appears there. This kind of error may occur on some older televisions since they don’t support a recent enough version of HDMI for secure connections.

9) Delete Video Capture Devices If You Have Installed

Unplug your video capture devices and remove the connections if you use them to stream games or record videos. Some of these gadgets will cause Disney Plus to malfunction and display Error Code 39.

10) Log Out of Your Disney Plus Account From Other Devices

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Logout from all the devices on which you were watching Disney Plus.

It’s possible that you have too many devices logged into. To check out this option, try to watch the video on a single Disney Plus-enabled device while logging out of as many computers, gaming consoles, phones, and tablets as you can.

11) Reset Apple TV / Android TV to Factory Settings

If reinstalling the Disney+ app didn’t resolve the problem, then the best course of action will be to reset your Apple TV or Android to the factory settings if you’re experiencing the issue on an Apple TV or Android TV.

Many impacted users who were experiencing a similar situation acknowledged that this operation was successful.

12) Shut Down your PC Xbox Streaming App

To solve Error Code 39 Disney Plus Xbox, close the app and stop streaming if you’ve been using the Windows 10 Xbox app to connect your Xbox One to your PC.

disconnect-pc-xbox-app-us

To solve Disney Plus Error 39, disconnect your PC Xbox streaming app.

You can follow these steps to fix Disney Plus support Error Code 39 Xbox One:

  1. Close the Disney Plus app.
  2. Disconnect the Windows 10 Xbox app that is connected to your Xbox One.
  3. Restart your Xbox.
  4. Reinstall the Disney Plus app on your Xbox.

Note: When you no longer stream from your Xbox One to your PC, Error Code 39 should go away.

13) Reset your Xbox to Factory Settings

Error Code 39 can also appear while streaming the best movies on Disney Plus Hotstar. You can reset your Xbox to factory settings to stream Disney Plus or Hotstar content.

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Resetting your Xbox device will surely let you overcome Disney Plus Error Code 39.

Follow these steps to reset and fix Disney Plus Error Code 39 on Xbox One:

  1. Check that Disney Plus functions when connected to a different streaming device, such as a Roku or Fire TV, using the same television and HDMI connection.
  2. If it happens, reset the Xbox One factory settings, being sure to select the option to “Reset and keep my games & apps” to prevent data loss.
  3. It might be necessary to uninstall and then reinstall the Disney Plus app when the reset procedure is complete.

What are Disney Plus Error Codes

While streaming on Disney Plus, users encountered many different kinds of errors that led to the cancellation. So, if you are tired of getting these Error Codes, you don’t have to worry about how to cancel Disney Plus subscription, as it can be canceled at any time.

Here we have listed some of the most common Error Codes on Disney+:

Disney+ Error Code 75Issues with exceeding four simultaneous devices connectionsDisney+ Error Code 75Issues with exceeding four simultaneous device connections

Disney+ Error Code 30complications while adding a new account
Disney+ Error Code 43Issues with login or internet connection
Disney+ Error Code 142Disney+ server problems
Disney+ Error Code 6Issues with your login email id or password
Disney+ Error Code 73Issues with location or content availability
Disney+ Error Code 401 Your data or cache might have been corrupted.
Disney+ Error Code 75Issues with exceeding four simultaneous device connections
Disney+ Error Code 42Issues with login or internet connection
Disney+ Error Code 41Issues with content distribution

FAQs

Disney Plus Error Code 39 means that your streaming device cannot provide a secure connection. To fix this error on Xbox, close the Windows 10 Xbox app after you stop the streaming from your Xbox One to your PC. The Disney Plus software may also need to be restarted, as well as your Xbox One.

A network connectivity issue could cause the error message with the Disney Plus version that is installed on your device. The servers might no longer support your app, which is another possibility. You simply need to update the Disney Plus app on your preferred device to the most recent version to resolve this.

To fix the Disney Error Code, try the following ways:

  • Restart your streaming device
  • Sign out and sign in back to Disney Plus
  • See if Disney Plus is down
  • Check your WiFi connection
  • Check your WiFi speed
  • Reinstall your Disney Plus app

Conclusion

The Xbox One and other Xbox series users are mostly affected by the Disney Plus Error Code 39. You might face a Disney+ error when streaming it on a Smart TV or even on a projector.

By doing the aforementioned actions, we are confident that you will be able to resolve this issue and continue to enjoy your favorite movies on Disney+ without any more problems.

 

Chris Mack

Chris Mack

Chris is a technology and entertainment writer whose main interests revolve around the art of writing and expression. He loves writing research-based articles in different niches and translating his thoughts into words that inspire others.


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